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Return Policy
1. Scope of Application
This policy applies to all apparel products purchased on our website, including but not limited to tops, bottoms, dresses, outerwear, and so on.
2. Returns for Quality Issues
Customers are eligible for returns if the product arrives with:
Physical Defects: Damage (e.g., tears, stains), faulty stitching, or fabric flaws.
Missing Components: Detachable accessories (e.g., belts, buttons, decorative trims) are missing.
Description Mismatch: Material, color, or style differs significantly from the product listing.
Conditions:
Submit return request within 7 days of delivery.
Product must be unworn, unwashed, with original tags attached and packaging intact.
3. Non-Quality Returns (Change of Mind)
Returns for non-quality reasons (e.g., size mismatch, personal preference) are accepted if:
Request is filed within 30 days of receipt.
Product is in original condition: unworn, unwashed, tags and packaging complete, no signs of use.
4. Warranty Coverage
30-Day Manufacturer Warranty
Covers manufacturing defects (excluding damage from misuse, washing, or shipping-related issues).
Reporting Process: Notify us of defects within 30 days, including:
Original packaging photos (front and back).
Visual evidence of defects (photos/videos).
Order number and detailed issue description.
Exclusions: Items beyond the warranty period will not be replaced or repaired.
5. Return Process
Submit Request: Log in to your account, select "Request Return" on the order page, and provide supporting documents.
Review & Approval: We will respond within 1-2 business days.
Shipping Instructions: Return items in original packaging via tracked courier. Customer is responsible for return shipping costs unless the return is due to a quality issue.
Refund Processing: Allow 3-5 business days for inspection; refunds will be issued to the original payment method once approved.
6. Damaged During Shipping
If goods arrive damaged, report to the courier before signing for the package. For post-signing damage, submit photos to the courier and contact our support team.
If you have any questions, feel free to contact our customer service and provide your order number and details.